RETURNS & REFUND POLICY

At Bikeology, our aim is to ensure our customers are 100% satisfied with our goods and services. To help achieve this, please see our returns and refunds policy below:

Terms & Conditions

Faulty Goods

All goods sold by us are covered by a 12-month warranty from the date of purchase. This covers manufacturing defects, but does not cover damage sustained by crashing, abuse, or general wear and tear. If you think your goods are faulty please contact us prior to returning them.

Frames have different warranty policies - for different types of frames please call us or check the manufacturer's website, where applicable.

If an item has a defect, which does not appear within the first 30 days, please contact us prior to returning the goods back to us. We do reserve the right to refuse a return request if the item appears damaged due to misuse.

If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.

Goods Wrongly Delivered, or Damaged in Transit

If we send the wrong goods by mistake, or the goods arrive damaged, we will of course refund you the cost of posting the goods back to us (Ireland and UK), however, please contact us immediately to discuss the issue. Please note, in these circumstances:

All goods should be returned to:

Bikeology
Monread Commercial & Leisure Centre
Monread Avenue
Naas
Co Kildare
W91NY83
Ireland